Trouble Logging in/ Reset password

How to reset your password

If you forgot your password or want to change it, you can reset your password by clicking "Forgot password" during the log in process, then enter your email address and select 'Recover'. You will then receive a verification link in your email account and will be able to add a new password.

If you are unable to log in, we first suggest that you also click "forgot password" in the login window.

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If you are not receiving the reset password emails

In the event that you are not receiving the password reset emails for some reason, we recommend doing the "forgot password" flow via an Incognito internet browser. Alternatively referred to as "private browsing", "InPrivate Browsing", or a "private window", Incognito mode is an Internet browser setting that prevents browsing history from being stored.

Here's how to recover your account:

1. Open a New Incognito Window.

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2. Open up SignRequest.com, and your email inbox.

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3. Click "Forgot Password"

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4. Check your email and click "Reset Password". 

*Make sure you're still using an Incognito browser!

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5. You can now change your password and then log in with your new credentials.

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