If you are not receiving your expected emails from SignRequest, there could be several reasons why:
Sometimes our emails end up in your spam folders, which is obviously not ideal.
This could be caused by your email provider settings. You may need to add the 'firstname.lastname@example.org' email address to your "Trusted Contacts" list in your email.
It could also be possible that your email address has ended up on a "blocked list" for some reason. Unfortunately, this is not always in our control; it is impossible for us to determine the "Why" immediately.
It is possible to remove the block yourself via your email provider settings.
If this does not solve the problem, please contact us via our help centre. We will be able to check if there is a block on your email address, and we will be able to remove it for you.