Send automatic and manual reminders

With SignRequest you can send automatic and/or manual reminders. SignRequest will send the original email again and will only send it to signers that haven't signed the document yet. The manual reminder feature can also be used if your contact cannot find the original email. 

Important: SignRequest only allows 1 email reminder to be actioned/sent every 10 minutes per document. If more are attempted to be sent within 10 minutes, they will just not be sent and are not queued to be sent either.

Manual reminder

To send a manual reminder, follow these steps:

1. Go to the "My Documents" section

2. Select the specific document for which you would like to send a reminder

3. Click the button "Resend SignRequest email" to send the reminder

Automatic reminder

To send automatic reminders you should activate this feature while preparing the document.

If the checkbox is checked SignRequest will automatically send a reminder on day 3, 8, 13, 18 and 23 (or less if the document has been digitally signed already).

How to Cancel Automatic Reminders

To cancel automatic reminders for a specific document, first go to the "My Documents" section.

Then, click on the document in the list, and click the red "cancel all reminders" button, per document.